Refunds & Returns Policy

REFUNDS

We do not refund for any change of mind purchases. In compliance with Australian Consumer Law, Our Baby Nursery is not required to provide a refund if you change your mind, make a wrong selection or need a different size, this includes orders paid using Afterpay.

If your item has a fault and is by no fault of your own, please contact us via the support button in the bottom right hand corner (or email us at support@ourbabynursery.zendesk.com) to advise us and obtain a return address. The product must be immediately returned in the condition as received, without any alterations or further damage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed and applied to your original method of payment within 3-7 business days.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).

Please Note:
  • Once your order has been despatched from our warehouse, Australia Post is then responsible to ensure that your package arrives to your door safely
  • All of our parcels are tracked but we do not take responsibility for any items lost/damaged in transit 
  • If Safe Drop is applied to your order, we will not be held responsible for any missing packages

FAULTY RETURNS

A refund will be issued on items that have a distinct, irreparable/ irreplaceable manufacturing fault upon delivery. Please be advised that all items are carefully inspected prior to dispatch and are sent in a brand new condition. If you suspect a fault you are required to contact customer care immediately to address the nature of the fault. We'll be more than happy to rectify this for you as soon as possible.

In accordance with the ACCC, if the item has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.  

Purchasing an incorrect size/style or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature.  

RETURNS USING AFTERPAY

Returns remain subject to Our Baby Nursery's returns policy

If you wish to return an order that has been paid using AfterPay please proceed with our return policy, the return procedure remains the same.  For more information on AfterPay's terms and conditions please view this link: https://www.afterpay.com/en-AU/terms, FAQ's relating to AfterPay can be found here: https://help.afterpay.com/hc/en-au.

CANCELLATION OF ORDERS

Once an order is placed and paid for we cannot cancel the order. 

PURCHASES OF SALE ITEMS

All purchases of SALE items are final and cannot be exchanged or returned, unless deemed faulty. Sale prices of any item/s cannot be applied to previous orders already completed and/or shipped. All coupon codes must be entered at the time of purchase, cannot be redeemed after the order is completed/ processed. 

EXCHANGES (IF APPLICABLE)

We only replace or refund items if they arrive defective or damaged. If you need to exchange it for the same item, please contact us via the support button in the bottom right hand corner (or email us at support@ourbabynursery.zendesk.com) and we will organise a replacement. This does not include orders purchased in the incorrect size due to consumer fault or for any change of mind orders. The product must be returned in the condition as received, without any alterations or further damage.

STORE CREDIT

All returns will be issued with a store credit within 3 working days. 

Due to the fast turnover of stock we cannot guarantee that we will have a different size/style in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available. Once the store credit is processed you will receive an email notifying you that the credit is available to use. Store credits will only be issued for the returned item/s less original shipping costs if there was one. 

SHIPPING
To return your product contact us via the support button in the bottom right hand corner (or email us at support@ourbabynursery.zendesk.com) where we will supply an address for delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

PRODUCT DISPLAY

With all our online images, we do our best to display the true colour of the items however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the item, it may vary slightly.